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Account Administrator in Hertfordshire, United Kingdom

Role: Account Administrator

Location: Hertfordshire

Salary: Competitive

Russell Taylor Group has a fantastic opportunity for an Account Administrator to join an international contract testing company. Applying within if looking for a customer services account admin role.

Role:

To support the Customer Service Team by completing administrative tasks

Role Accountabilities and Main Duties:

  • First point of contact for Customer telephone enquiries.
  • Action and respond to emails in a professional and timely manner.
  • Sort and input Customer data into the LIMS data management system accurately.
  • Prepare quotations for Customers with guidance from the technical team.
  • Deal with Customer queries, complaints and requests.
  • Coordinate logistics and courier requests accurately and efficiently.
  • Support the Customer Services Team and the Sales Team.
  • Liaise with the lab and subcontractors for results if required.
  • To provide effective communication between laboratory departments and customers.
  • Ad-hoc duties as required and directed.

These duties are by no means exhaustive and should not be interpreted as a complete definition of the role.

Person:

Essential:

  • Excellent telephone manner and customer services skills.
  • Impeccable written and verbal communication ability.
  • Accurate data entry skills and highly numerate.
  • Knowledge of customer services procedures.
  • Experience in a customer facing role.
  • Close attention to detail and an understanding of operating within a quality system.
  • Good IT skills (Microsoft based products; Office 365, Excel and Word).
  • Reliable with good time-keeping.
  • Strong prioritisation and organisational skills.
  • Positive attitude towards change.
  • Adaptability to use various in-house systems and processes.

Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Russell Taylor will be acting within your interest and will contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy h t t p s : / / w w w . r u s s e l l - t a y l o r . c o . u k / p r i v a c y - p o l i c y on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or the GDPR please contact us on h r @ r u s s e l l - t a y l o r . c o . u k

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